We currently accept credit cards as our primary form of payment and support all major credit card brands, including but not limited to Visa, MasterCard and American Express. This policy is designed to provide you with a convenient and fast payment experience.
Yes, you can cancel your diagnostic quota subscription at any time, and you can also directly subscribe to a new diagnostic quota.
However, once you complete the subscription and the payment is successful, our system will automatically process and add the current diagnostic quotato your account. Due to the automation and immediacy of this process, we are unable to cancel the generated diagnostic quota. This means that once the subscription is canceled, the current generated diagnostic quota cannot be revoked or refunded.
If you have any questions or special circumstances regarding the diagnostic quota subscription, please do not hesitate to contact us immediately. You can submit your request through our customer service system, and we will do our best to provide you with relevant assistance and solutions. Although the generated diagnostic quota subscription cannot be revoked and refunded, we are still committed to ensuring your satisfaction and will do our best to help you resolve any issues.
Our "Diagnostic Quota" calculation method is based on the resource usage required for each test condition. Specifically, the minimum unit for each test condition quota is 1 credit. Currently, different diagnostic functions and test conditions will consume different quotas:
Different test conditions require different servers to run the corresponding reports, so the number of test conditions you choose directly affects your quota usage.
To help you better understand how diagnostic quota are calculated, here are some examples of common diagnostic items and a demonstration of the corresponding diagnostic quota usage:
| Item | Diagnostic Conditions | Quota Consumption |
|---|---|---|
| Page Speed (Unit: 1 credit) | 1 Device x 1 Region x 1 Webpage | 1 credit |
| User Experience (Unit: 1 credit) | 1 Device x 1 Region x 1 Webpage | 1 credit |
| Keyword Ranking (Unit: 2 credits) | 1 Device x 1 Region x 1 Webpage x 1 Keyword | 2 credits |
| Page Speed (Unit: 1 credit) | 1 Device x 3 Regions x 2 Webpages | 6 credits |
| User Experience (Unit: 1 credit) | 2 Devices x 5 Regions x 1 Webpage | 10 credits |
| Keyword Ranking (Unit: 2 credits) | 1 Device x 8 Regions x 2 Webpages x 5 Keywords | 160 credits |
| Total | 180 credits |
This calculation method ensures fair allocation of resources and helps you manage your diagnostic quota effectively.
You do not need to worry about the expiration of your purchased quota. We will keep any diagnostic quota you purchase until you use them all. This means that your diagnostic quota will not disappear or diminish before you use them.
We encourage users to fully utilize their purchased diagnostic quota to maximize the value of our services. To manage your diagnostic quota more effectively, we recommend that you regularly check the remaining quota in your account. This not only helps you avoid wasting unused quota, but also ensures that you always have enough quota to meet your site's diagnostic needs. It also gives you the flexibility to schedule the frequency and timing of diagnostics based on your site's actual situation.